HOW TO MAKE A RESERVATION: Please contact your travel agent for assistance or call Holyland Voyager at (888) 811-2812.
DEPOSIT REQUIRED: $300 per person non-refundable deposit is due at the time of reservation unless otherwise indicated.
FULL PAYMENT: Due 60 days prior to departure (90 days for packages including European River packages). Payments made within 21 days of departure must be in the form of a certified check or credit card.
LATE PAYMENT: Full payment must be received by the Final Pay Due date listed on your invoice. If there is any outstanding balance by this date, a late payment fee of $50 per person will be added to your invoice. Travel services will automatically cancel on that date and be subject to reconfirmation. Payment of last-minute reservations (within 30 days of departure) and late payments must be paid by credit card.
PRICES: Prices are per person and are based upon shared twin room occupancy. In case of human or computer error, Holyland Voyager reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Holyland Voyager receives a written cancellation within five days of the price increase notification.
CREDIT CARDS: We accept Visa, Mastercard and American Express. Credit card charges will only be processed upon submission of a completed Holyland Voyager Credit Card Form. Third-party credit cards are not acceptable.
Download the Holyland Voyager Credit Card Form 60 K PDF File.
PEACE OF MIND CANCELLATION WAIVER: Cancel for any reason. Choose to protect yourself with our 'Peace of Mind-Cancel For Any Reason' waiver program. Should you cancel your trip in writing up to 72 hours before your departure for any reason, you will receive a full refund equal to the cost of your trip less the cost of your registration deposit and the cost of the 'Peace of Mind-Cancel For Any Reason' waiver program. Price is $178; inquire at time of booking. IMPORTANT: The Peace of Mind Waiver can only be purchased up to 60 days prior to your scheduled departure date.
CURRENCY FLUCTUATIONS: Note: All our prices in the brochure and for our custom tailored programs are based on tariffs effective on date of printing. In case of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly.
RETURNED CHECKS: $50 fee.
CHANGE OF DATE: Passengers may change the date of their tour any time prior to final payment due date, for a fee of $85 per person. The new date must fall within the 12-month period from the original date of travel. Changes are not allowed, either to the tour program or to the passenger names. Change of date is based solely upon availability. Passengers will bear additional costs if applicable.
LAST-MINUTE RESERVATIONS: Bookings received 21 days or less prior to departure will include a $50 last-minute booking fee. If requested services cannot be confirmed, deposit and booking fee will be refunded. If services are confirmed, final payment is due within 72 hours and all applicable cancellation penalties will apply thereafter. Acceptable forms of payment include credit card or certified check.
PASSENGER INFORMATION: Passengers are responsible to ensure that Holyland Voyager has the correctly spelled name, address, email and fax data for all passengers. Names printed on the invoice must exactly match the first and last name written in their passport (middle names or initials are not needed). Holyland Voyager will not be responsible for passengers who do not receive an invoice or documents due to inaccurate information. Due to newly introduced security measures, any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Once full payment is received, airline tickets will be issued. Subsequent name corrections will be subject to an airline rebooking fee of up to $250 per ticket. Holyland Voyager will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing
DOCUMENTS: Will be mailed 21 days prior to departure for delivery approximately 14 days prior to departure, provided that full payment (cleared check or approved credit card) is received at least 60 days prior to departure. Post Office Box numbers cannot be used for delivery of travel documents. Please provide a complete street address. For shipping by 2nd Day Air, a $12 fee will apply; for Next Day Air, a $20 fee will apply. One set of documents will be mailed per reservation. Documents may be sent to additional addresses for a $20 fee per address. Should final payment be received fewer than 60 days prior to departure, $12 will necessarily be applied to your final invoice for 2nd Day Air delivery. This amount must be paid in full before documents can be released.
AMENDMENTS AFTER DEPARTURE: The cost of any changes or additions will be at the local rate at the time of the amendment, not per the Holyland Voyager brochure, and must be borne by the passenger.
AIRLINES: Once issued, tickets are non-refundable. Airline schedules and flights are subject to change without notice. Holyland Voyager is not responsible for penalties incurred for tickets, international or domestic, not issued by Holyland Voyager due to schedule and/or flight changes. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Holyland Voyager will require immediate and full payment of the airfare and airport taxes and fees as itemized on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger. We suggest you contact your travel agent or the carrier several weeks prior to departure for seat assignments. Passengers are responsible to reconfirm their flights 72 hours prior to departure for all flights. Package is based on discount fares for group travel. Group members deviating from group dates will be charged a $75 deviation fee per person.
NAME CHANGES: Due to newly introduced security measures, any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Once full payment is received, airline tickets will be issued. Subsequent name corrections will be subject to an airline rebooking fee of up to $250 per ticket plus a Holyland Voyager $50 revision fee per change. Holyland Voyager will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.
Rooms Share: On some of our programs you may choose to share a room. If you know with whom you will be sharing a room, please inform us at time of registration. If you would like us to try to pair you with someone, please let us know, and we will do our best. Please understand in the case where we do not have another person seeking to share, you will be responsible for the single supplement.
AIRPORT TAXES & FEES: All airline tickets are subject to a variety of foreign and domestic government taxes which include security charges, the September 11th Security Fee, airport facility charges, customs and immigration fees, inspection fees, fuel surcharges and more. The total of these taxes may vary and will be approximately anywhere between $50 and $350 per passenger and are collected by by Holyland Voyager. Taxes and fees are subject to change. Get more details.
Airport taxes & fees which appear on the invoice reflect the taxes and fees that are applicable when the original reservation is completed. These taxes and fees may vary prior to airline tickets being issued. We reserve the right to amend the airport taxes & fees to reflect any changes prior to ticketing.
HOTEL ACCOMMODATIONS: Will be provided in accordance with the itinerary or similar. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. All hotel rates are based on Holyland Voyager agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.
CHILDREN: Minimum age for children on classic escorted tours is Six. Minimum age for children on Heritage guided coach tours is Two. There is no minimum age on independent packages. Discounts for children sharing a room as third apply to children under 12.
MEALS ON TOUR: As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated.
TRANSFERS: As indicated for each tour, provided by car, minibus, or motor coach, and only on tour arrival and departure dates, provided airfare is purchased from Holyland Voyager. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will automatically be billed for the transfer service, which you may advise us to cancel at any time prior to your final tour payment date. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Holyland Voyager or the transfer company will not be responsible for delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, it will be your responsibility to contact the transfer company directly and/or to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.
SIGHTSEEING: Will be operated by motor-vehicle, its size dictated by the number of participants, at the sole discretion of the company. Holyland Voyager tours have been designed to accommodate individuals as well as groups. Please refer to each tour package for a complete listing of tour services included. The number of participants may vary during the tour, as Holyland Voyager accommodates travelers arriving on different airlines and on different days of the week. Times listed in itineraries are approximate and meant only as guidelines. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants.
OPTIONAL TOURS: Optional tours may be purchased at the time of your initial deposit or with your final payment. Once final payment has been made, optional tours cannot be added. If you purchase an escorted or guided program, optional tours will also be available for purchase locally. Some optional tours require a minimum number of participants and may not be operated; in this case, a full refund will be made.
PUBLIC HOLIDAYS: On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures.
LUGGAGE: All tour packages allow one piece of luggage per person and one carry-on bag. Excess luggage will be subject to charge of up to $100 per piece. The Travel Agent and/or Tour Operator, Holyland Voyager , shall not be held responsible for any damage to or loss of luggage/personal items. All damage/loss must be reported at time of incident and documented in writing by local authorities for submission to the insurance company.
ITINERARY AND HOTEL AMENDMENTS: Occasionally, during holidays and certain periods, due to unforeseen circumstances the local Tour Operator and/or Hotel(s) may have to make last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. We therefore reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment.
SUGGESTED TIPPING: Tour escort (Coordinator; may or may not act as a guide): $5-6 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3-4 per person per day
Private car tours: $12 to $16 per person per day for each day of sightseeing.
Hotels (Included in all Israel Trips)
Porter: 50¢ per bag per person.
Wait staff: $1.50 per person (dinner).
Chamber maid: $1.00 per person per day
NON-OPERATION OF ESCORTED TOUR: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour's departure, and all money will be refunded. Holyland Voyager will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by Holyland Voyager ) able to continue. Should Holyland Voyager elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, however no guarantees can be provided on their behalf.
TRAVELERS WITH DISABILITIES: Tour participants requiring any form of assistance are required to notify Holyland Voyager in writing at the time of reservation, and must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. Due to space limitations, wheelchairs and walkers cannot be taken aboard motor coaches and/or ships. Holyland Voyager reserves the right to remove any person from a tour who has not provided the required notification and has not received written confirmation from Holyland Voyager. All related expenses, including those to return home, will be borne by the passenger.
GROUP HARMONY: To ensure the desired group synergy, Holyland Voyager reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group. All expenses to do so will be borne by the passenger.
HEALTH REQUIREMENTS: Please check with your healthcare provider for up-to-date requirements.
PASSPORTS AND VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Any information provided pertains to U.S. citizens only.
For Eastern Europe visas information, please click here.
TRAVEL PROTECTION PLAN: We highly recommend the purchase of comprehensive trip insurance.
CANCELLATION: Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received.
All cancellations must be made in writing and be received prior to the tour departure date. Cancellation fees are subject to a processing fee of $50 plus any hotel and/or supplier charges incurred.
CANCELLATION: Tour packages without cruise:
Up to 60 days prior to departure: $300 p.p.
59 to 31 days prior to departure: 50% of tour cost
30 days to day of departure/no-show: 100% of tour cost
CUSTOMER SERVICE: All customer service issues and refund requests must be submitted in writing and received no later than 30 days after your return. Refunds are subject to a processing fee of $50 plus any hotel and/or supplier charges incurred. Claims for unused services should be substantiated in writing by local representatives.
Airline flight cancellations and delays for any reason are not the responsibility of Holyland Voyager. Submit your claim directly to the airline. Holyland Voyager does not guarantee airline response.
Processing of claims will take up to six weeks from the date Holyland Voyager receives relevant documents. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. No terms set forth in this brochure may be changed by anyone other than an authorized representative of Holyland Voyager and must be documented in writing. Holyland Voyager is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Holyland Voyager.
RESPONSIBILITY: Holyland Voyager and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals. All exchange orders, coupons, and tickets are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions. Holyland Voyager does not own nor operate the hotels, motor coaches, airlines, cruise lines, or any other service providers which compose their tours, and will not be held responsible for changes and/or cancellations for any reason by airlines, hotels or cruise ships.
A) The Travel Agent and/or Tour Operator, Holyland Voyager, shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.
B) Holyland Voyager shall not be held responsible for potential risks and hazards associated with travel to destinations included in this brochure, where injury, delay, or unanticipated events may occur. Holyland Voyager shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations. Travel to these areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. It is the responsibility of the passenger(s) to check with the U.S. State Department, Consular Information, http://travel.state.gov/travel/warnings.html for any current advisories and updates to the destinations on their itinerary. Holyland Voyager shall be held harmless from any and all liability in connection with the foregoing.
C) Holyland Voyager cannot accept responsibility for loss or expense due to delay or changes in transportation schedule or other causes. Holyland Voyager shall not be held responsible for potential loss of services due to inclement weather conditions.
D) Each exchange voucher and ticket is to be regarded as one contracted by or on behalf of the particular company or person named on it.
E) The Steamship companies and the Airlines concerned are not to be held responsible for any omission or events during the time passengers are not aboard their ship, plane, or conveyance. The passage contract in use by the Steamship company and the Airline concerned, when issued, shall constitute the whole contract between the Steamship companies, the Airlines, and the Purchaser of these tours and/or the passengers. The Travel Agent and/or Tour Operator and Holyland Voyager do not assume responsibility for airlines, cruises, or hotels overbooking, cancellations, or delays.
USE OF WEB SITE: www.TourstotheHolyland.com
Agreement between Customer and Holyland Voyager : www.TourstotheHolyland.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.TourstotheHolyland.com constitutes your agreement to all such terms, conditions, and notices.
Liability Disclaimer: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Holyland Voyager may make improvements or changes on this web site at any time. In no event shall Holyland Voyager be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising our of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites: www.TourstotheHolyland.com may contain hyperlinks to web sites operated by parties other than Holyland Voyager. Such hyperlinks are provided for your reference only. Holyland Voyager does not control such Web sites and is not responsible for their contents.
NOT INCLUDED: Items of personal nature such as laundry, wines, mineral water, beverages, coffee, tea, food other than the table d'hote menu, passport and visa fees, insurance, and foreign port taxes.
VALIDITY: All prices quoted are based on exchange rates as of September 1, 2006 and are subject to change without notice. If the U.S. dollar devalues by 5% from the local currency or more, Holyland Voyager reserves the right to increase prices accordingly.
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